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F.A.Q.


You've got questions, we've got answers.

Frequently Asked Questions

At Massage Matters, we know how important your service is to you, and it's important to go into a massage experience knowing what to expect. Here we have answered a comprehensive list of frequently asked questions to ensure your service is the most comfortable and professional experience. Why is this so important? If you want anything changed: pressure, areas worked, position or if you are too hot or too cold, just let your therapist know! You will not hurt the therapist's feelings by asking for something that will make your session more enjoyable. At Massage Matters, we want your experience to be nothing less than perfect!

Your massage therapist will ask you to fill out a health history form so we can understand your needs. Your therapist will then ask you general questions so they can establish the desired areas of your body that need to be addressed. To help them better understand, your therapist may perform certain assessments to evaluate your condition, so they can see if you have any presenting physical needs.

It is very important to list all health concerns and medications so your therapist can adapt your session to your individual needs without doing any harm to you. It is also important to list any allergies, so the therapist will be aware if they need to use a different oil or lotion during the session.
You should undress to your comfort level. For a full body massage, most guests get completely undressed. However, if you are more comfortable leaving your undergarments on during the session, that is fine. The therapist will work around your clothing the best they can. If removing all your clothing makes you unable to relax, then you are not getting the optimal benefit out of your session.

Your massage therapist will give you privacy to undress, and get comfortable on the table.

If your preference is to stay fully clothed, we can recommend many other types of bodywork that can be performed clothed.
This practice is known as draping; it will depend on the therapist, and in some cases, the law. The majority of therapists will insist on draping. Once you are undressed and on the table and under the drape(sheets), the therapist will only work on areas that are undraped.

The genitals of all guests, including women's breasts, will remain completely covered throughout the duration of the session. Draping is a way to maintain our guests' modesty while respecting their privacy.
Make yourself comfortable! If your therapist wants you to adjust your position, they will either move you or they will ask you to move what is needed. Otherwise, change your position anytime to make yourself more comfortable.

Many people close their eyes and relax completely during a session; others prefer to talk. It's up to you. Remember, this is your massage, and whatever feels natural to you is the best way to relax. Do not hesitate to ask questions at any time.
The average full-body massage treatment lasts approximately one hour. A half-hour appointment only allows for a partial massage session, such as neck and shoulders, back, or legs and feet. Many people prefer 60 to 120-minute sessions for optimal relaxation. It's also important to allow relaxation time prior to, and after the session.
This depends on the type of massage, and depth of the strokes. A light, relaxing massage doesn't probe very deeply into the muscles and shouldn't hurt. However, there can be pain associated with massage that is a "feel-good" pain, and that is totally normal. However, if you experience any pain that isn't tolerable at any point during your massage, please alert your therapist. A light massage, or even a deep-tissue massage, should always stay in the "feels good" hurt range.

Pain can be an indication that the musculature could be injured or inflamed, and pressure should be adjusted accordingly. Pain can also cause you to tighten up, which negates the relaxing effects of the massage. The most effective massage will always work with your body's natural response, not against it.
This varies from person to person. If you are looking for some occasional relaxation, then a session every three to six weeks may be fine for you.

If you are looking to address a specific condition, then consistency is key. It is recommended to come in more frequently at first, and then slowly taper down to a maintenance schedule. The frequency of your sessions should be discussed with your massage therapist after your initial treatment, when they have a better understanding of your individual needs.
No. There is a perception that men give deeper massages than women, but that is a myth. While some men do give deeper massages, women can apply pressure equally as deep.

It is a matter of style, training and therapist preference. Some therapists prefer not to give deep pressure services while others specialize in this area. Remember that massage does not have to hurt to be effective.
Sure, if you'd like to talk, it is your session. The important thing to remember is that this treatment is all about you relaxing and enjoying your experience. Many therapists discourage talking in hopes that you will relax and let your mind float free and enter a state of bliss.

In many cases, people may feel more relaxed starting off talking, and as the massage progresses, enter quiet states of relaxation.

It is very important that you speak up immediately if the therapist is doing anything to make you uncomfortable. It's also important to let your therapist know if you get too warm, too cold, if the room is too bright, or if the pressure needs to be changed (lighter or deeper). If something is not working for you, it's okay, and encouraged that you speak up! Most people feel very relaxed. Some experience a significant decrease in long-term aches and pains. Many feel a little slowed down for a short period, and then notice an increase of energy, heightened awareness, and increased productivity which can last for days
Most people feel very relaxed. Some experience a significant decrease or freedom from long-term aches and pains. Many feel a little slowed down for a short period and then notice an increase of energy, heightened awareness and increased productivity which can last for days.

Guests who receive a deep-tissue massage may feel slightly sore for up to three days, much like a good workout. Sometimes a hot shower, or a soak in the bathtub can ease the soreness.

After your session, you should increase your intake of water to keep your body's tissues hydrated and healthy.
Every person and every condition is unique. It may take one session or it may take several. You and your therapist will collectively develop a treatment plan that fits your needs.
There are a few conditions that may prevent you from enjoying a massage. You should not book a massage when you are ill with communicable diseases, such as a cold, flu, or contagious skin infections.

There are many other conditions in which your therapist may need to adapt their techniques (e.g., arthritis or osteoporosis) or avoid an area completely (e.g., cuts or burns). With some conditions, it is recommended to get approval from your physician before you receive a massage (cancer, certain heart conditions, pregnancy, etc.).

This does not mean you can't get a massage, but it is always better to err on the side of caution.
Sometimes it happens, and many men avoid massage out of fear that it will happen to them. They also may get a massage, but are unable to relax because of this fear.

There is no reason to be embarrassed. Sometimes men get aroused during a therapeutic, full-body massage. Touch administered to any part of the body can activate the parasympathetic nervous system, which can result in arousal.

An educated, professional massage therapist understands this and will not make it an issue. If there is still concern, we recommend wearing more fitted undergarments (briefs or boxer briefs) which provide more support than traditional boxers.

Note: If the therapist feels that the session has turned sexual for the client, male or female, they will stop the session to clarify the client's intent, and may decide to end the session immediately.

More Questions?

If a question you have is not noted here, please contact us, and we will respond promptly. We know that Massage Matters to you, and we want to make your experience with us second to none!

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