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Company Policies

Massage & Chiropractic Wellness Program Policy:

  • Wellness Programs are automatically charged on the 1st of every month
  • Massage Wellness Programs are charged $79.00 on the 1st of the month & Chiropractic Wellness Programs are charged $49.00 on the 1st of the month
  • The monthly charge gives the member (1) 50min service OR (1) Adjustment in the form of a prepaid depending on the Members Wellness Program
  • The monthly 50min massage prepaid may be redeemed towards an 80min OR 110min service. Members will just pay for the difference owed
  • All prepaids roll over into the next months if not redeemed. Prepaids do not lose value as long as the member remains active and up to date
  • The wellness Programs are Month – Month ONLY; Programs can be cancelled with a 30 day notice
  • Massage Members receive a gift on their birthdays via email the day of their birthday (Certificate sent as long as the members birthday & email is on file) (Chiropractic Members not eligible)
  • Chiropractic Members can purchase an adjustment package at a discounted rate (Massage Members not eligible)
  • Members who remain up to date with their prepaids and do not accumulate prepaids receive discounts for additional visits in the month
  • Member’s prepaids, benefits & discounts are non transferrable & cannot be shared
  • Members receive 10% off all retail products

Dual Wellness Program Policy:

  • The wellness Program is charged $109.00 automatically on the 1st of every month
  • The monthly charge gives the member (1) 50min service & (1) adjustment
  • All prepaids roll over into the next months if not redeemed. Prepaids do not lose value as long as the member remains active and up to date
  • The wellness Program is Month-to-Month ONLY; Program can be cancelled with a 30 day notice
  • Members receive a gift on their birthdays via email the day of their birthday. (Certificate sent as long as the members birthday & email is on file)  (Can be redeemed towards Massage Services ONLY. NonRedeemable towards Chiropractic services)
  • Members who do not accumulate massage prepaids receive discounts for additional massage visits in the month ( Do they get the Tier Promo for massage services? Rate for additional 50mins would be $59?)
  • Member’s prepaids, benefits & discounts are non transferrable & cannot be shared
  • Members receive 10% off all retail products

Chiropractic Adjustment Package:

  • Package cost $159.00 (save $30.00)
  • Package comes with (4) prepaid adjustments
  • Package is a separate charge from the Chiropractic & Dual Wellness Program
  • All prepaids roll over into the next months if not redeemed. Prepaids do not lose value as long as the member remains active and up to date
  • Package can be purchased by Chiropractic Member OR Dual Member ONLY
  • Package cannot be purchased by a Non-member OR Massage member
  • Member’s prepaids are non transferrable  (prepaids may need to be removed from this line depending on decision made if we allow prepaid transfers)
  • Members receive 10% off all retail products

Prepaid Policy:

  • Wellness Program Members receive 1 prepaid a month after their monthly charge
  • Prepaids roll over into the next month if not redeemed within the month received. Prepaids continue to roll over month to month until they are redeemed by the Member
  • Prepaids do not lose value as long as the Member’s wellness program is active & up to date
  • Prepaids will lose member value if the Member’s wellness program is inactive or past due
  • Prepaids can be redeemed towards Member Services Only
  • Massage prepaids can be redeemed towards Massage services Only
  • Chiropractic prepaids can be redeemed towards Chiropractic services Only
  • Prepaids are non transferrable & intended to be redeemed by the Member & Member Only
  • If we change route & allow prepaids to be shared / transferred:
  • Members can transfer 1 prepaid a month for a $10 fee
  • $10 fee can be paid by the Member or the Member’s Guest
  • Members can transfer 1 prepaid every 6 months to the same person

 

Appointment Cancellation Policy:

  • We ask that all appointments are cancelled the day before your scheduled service by the end of the day. We do charge for same day cancellation request, same day rescheduling request & no call, no shows.
  • No call, No show is charged 100% of the service fee
  • Same day cancellation notice is charged $30.00
  • Same day rescheduling notice is charged $30.00
  • Be advised same day rescheduling includes requests to adjusting the appointment to a different hour on the day of the appointment

Late Arrivals Policy:

  • Late arrivals will be charged for the full service time reserved with the therapist
  • We will provide as much time as we possibly can. However, late arrivals will not receive their full time

Wellness Program Cancellation Policy:

  • 30 day notice to cancel Wellness Program
  • Massage Matters cancellation form filled out & submitted to the clinic as a 30day notice.
  • Wellness Program Accounts must be active & up to date in order to cancel
  • Wellness Program Accounts cannot be past due or on a Freeze Status. Account must be active
  • If monthly dues fall within 30 day notice, one more monthly due will be processed as the final payment. Members will have 30 days from the final payment date to redeem any prepaids on account at the Member Rate.
  • If prepaids are not redeemed within final days of being a member, they will be transferred to the ex members account as a dollar amount that may be redeemed towards the services intended at the non member rates.

Wellness Program Freeze Policy:

      • Our Freeze option allows members to put their account & benefits on a temporary hold.
      • Account must be up to date & active prior to Freeze request
      • Massage Matters Freeze form filled out & submitted to the clinic
      • 5 day notice minimum to avoid next monthly dues from being charged
      • Accounts can be Frozen between 1 – 3 months. Up to 3 months at a time
      • Monthly charges will not be processed for requested time frame (1 – 3 months)
      • Member’s benefits, discounts & promotions are not accessible during this time
      • Member’s prepaids cannot be redeemed while account is on freeze
      • Freeze can be ended sooner than the original requested date. If the Member requests to reactivate their wellness program sooner than their original date, the Member’s monthly payment will be processed the day of the request to reactivate their wellness program.

Gift Card Policy: Massage Matters

  • Gift cards are treated as a form of money. We are not liable for lost or stolen gift cards
  • Gift Cards must be presented at the time of check in
  • Gift Cards can be redeemed towards Services Only
  • Cannot be redeemed towards Member Monthly Dues, Retail Products, Service Add-Ons OR Promotions

Gift Card Policy: SpaFinder

      • We are not liable for lost or stolen gift cards. SpaFinder is a 3rd party company.
      • Gift Cards must be presented at the time of check in
      • SpaFinder gift cards can be redeemed towards our Nonmember Massage Service Rates ONLY.
      • Cannot be redeemed towards Member Monthly Dues, Member Rates, Retail Products, Service Add-Ons, Chiropractic Services, Gratuity OR Promotions

*** We ONLY accept SpaFinder & Massage Matters Gift Cards***